How can organizations harness the power of AI at every stage of the customer lifecycle while also transforming their internal operations? In this talk, we will explore an AI ecosystem that spans from customer acquisition and product discovery to personalized support and logistics optimization. Drawing on real-world solutions, from AI-driven chatbots to customer trends, I’ll demonstrate how data and machine learning can deliver tangible business value. Beyond external touchpoints, we’ll look at how these same technologies empower teams internally, from IT ticket handling and internal LLM assistants to intelligent search and AI up-skilling programs and workshops. By the end, you will walk away with a vision for embedding AI across the enterprise, and a roadmap of opportunities for continuous growth, efficiency, and innovation. Join us to discover how we can shape the future together, one AI solution at a time.